Technical Help for the Registration Process

1. Click the “Forgot Password?” link on the login page.
2. Enter your email address.
3. Check your inbox for a password reset email and follow the instructions.
4. Check your spam folder if you don’t see the email in a few minutes.

1. Double-check for typos in your email or username.
2. Ensure you’re using the same email or username you registered with.
3. If you’ve recently updated your email address, try using your previous email to log in.

1. Ensure you’re using the latest edition of a supported browser.
2. Clear your browser cache and cookies or try logging in via incognito/private browsing mode.

A web cache is an information technology for the temporary storage of Web documents, such as Web pages, images, and other types of Web multimedia, to reduce server lag. Clearing the cache forces your browser to load fresh version of pages, removing compatibility issues. For step-by-step instruction for clearing your cache, follow a link for your browser:

• Google
• Firefox
• Safari

1. Verify your email address is entered correctly.
2. Check your spam or junk folder.
3. Add info@azsecuritygroup.com and help@azsecuritygroup.com to your contact list to ensure delivery.

1. Confirm your internet connection is stable.
2. Disable any VPNs or firewalls temporarily and try again.
3. Ensure you’re logging in from the correct URL: https://site.azsecuritygroup.com/login.